I know being such a big company, you are slammed with some many requests every minute of the day, so I can only hope my request makes it through to someone who can helpI have had an Amazon. Com account now for going on 9 years ( under different emails over the years) .i have always experienced wonderful service, fast shipping, excellent prices, and above all, outstanding customer service. But on September 14 I realized a family members birthday was 4 days away! no time to order a decent gift and have it time. Then I realized, I’m a prime member! I can have it in 2 days! So I spend the last of my spending money ( my husband works a full time job, but I’m permanently disabled and at home 99% of the time with two small children) to purchase a Gift Card to Amazon, hopped on my account ( d* 87@gmail.com) and ordered a refinished out my bank account( my gas money fund) so I could have next day shipping.a little while later, I was informed that my order needed verification, so I replied with the requested information. Not long after that my order was cancele_45d and my account locked down. I have called and been lied to, promised compensation Cred824it, etc. With no results. I simply want my Gift Card balance transferred to my new accoun( b* a@yahoo.com) so that my nephew can have a belated birthday gift. The amount of Gift Card balance in $78.71. And I’d appreciate something small for all the hassle I’ve been through. A coupon maybe? My family member is already going to heartbroken that we weren’t able to get him a gift at his party and I don’t have many good days with my health issues, but this has just made me sick. And since I do 99% of my shopping online because of my health, I’m sad to see my favorite site cause some many problems., please address this issue or delegate to someone who can. Thank you for your time. God bless you.