I am a prime member, ordered an item that was listed as prime with an expected 4-5 days delivery, an item needed urgently for work. The item was never shipped after 3 days. I called and was assured it’ll still process accordingly. Long story short, they move the expected delivery date another week, now it’s been processing all day since yesterday. Amazon used to be okay, prime membership is definitely not worth it no more, and the customer service people needs to be properly trained especially the supervisors. I wish there was a way to give the idiots a negative rating.