I feel Amazon.in is the best online website. First, for the range of products it has. It has around 2.5 crores of products available. This shows the reliability companies put in this website. Second, for the kind of customer service support they provide. Third, their amazing cancellation and/or replacement policy they have.
I ordered a phone from Amazon.in. They promise the phone will be delivered in 7 days. But it arrived in 5 days only. Unfortunately the phone was not working. So I called their customer care and told them I wanted replacement. They said our staff will visit my place in 2 days. To my surprise they came in 1 day and collected my phone. So immediately the SMS came that their staff had come to collect the phone. Again the SMS/email came that my new phone will arrive in 7 days. And I got the new phone again in 5 days.
I am so happy with their customer service. Now they have also started the service of 1 day delivery. For this they charge a very nominal fee of Rs.99. Also If you compare the price of a particular product with other online shoppiing websites, Amazon.in is very competitive.Thanks to such an availability of services.