Amazon has become one of the primary and first choice in India when it comes to online shopping.
Customer Service: Customer Service is good for Amazon India but at times when there are complex issues like change in delivery address after purchase the response is not up to the mark. Communication between delivery folks and customer service is poor in this case.
Product quality: Quality of the products is good and most of the times as described in the site. Sellers in Amazon are genuine and the products most of the time are value for money.
Delivery Timeliness: Up to the mark and delivers on or before mentioned times
App & Websites: Amazon India App and user friendly, easy to use and are safe on transactions.
Reliability: Amazon is definitely reliable with its verity of product sales and now they even have the daily house hold products in amazon pantry. I personally do lot of shopping from Amazon.