I have used the serivce of Amazon a lot of times. they are a genuine company and their returns policy if very easy to understand . they are a consumer centric compmany and give good offers. I have also bought products under bank offers and they make no delay in crediting cashbacks. packaging is the best. there is no other company like amazon that packs its products with great care. bubble wrap and air baloons is what they use and they ship products quite fast. however it once took to long to deliver the product when they shipped it through indian post. rest be assured while shopping on amazon. all products are genuine and will reach you intact.