Its been a long time since I am an Amazon user.
I prefer most of my shopping through online and for that I trust Amazon.
I have purchased 4-5 cellphone for me and my family in last 2 years and my trust for genuine products at Amazon grew with each purchase.
Now I shop almost everything from shoes to electric equipments, books and even car accessories online without worry.
As far as the delivery is concerned several times I have chosen my hometown address and can say that I am more than happy with Amazon delivery even in Tier 2 and Tier 3 cities.
Yes the delivery was not good 100% of the time but the best part is that the custome care listens to you and keeps you updated on every small detail of your product. You xan also use the in app tracking to track your shipment.
All in all a very good shopping experience and I recommend Amazon to everyone.