Here is my experience with amazon after using it for almoat 3 years. From my first order my trust on this website is increasing.
Customer service- It is one of the best online shopping store with almost every product from every part of life. I generally place two or three orders a month and fast delivery option is the remarkable improvement.It do all a good company does. Amazom prime is its best and customer friendly improvement.
Delivery generally takes 2-3day for delivery and fast delivery option is available for most of the products.
Reliability- when it comes to reliability it is one of the best websites which does everything for its customers .App and website-i use both and found very easy and accesible .
The service is fantastic and easy return on assuared products.