I ordered a end table from Amazon prime services. It was received on 5/12/16. When I assessed the item one of the legs of the end table were split. I then contacted the seller via Amazon sending pictures and requesting a replacement part. The seller never responded after several days and several emails. I then escalated this to a claim and sent the information along with pictures to Amazon customer service. Amazon has been requesting duplicate information from me and sending me emails saying if I do not send the information my case would be closed without any further action. I’ve called Amazon’s customer service numerous times to only get service from individuals with English speaking barriers and do not understand what I’m conveying. Amazon’s policy for handling claims is 2 weeks. My claim has been open over 3 weeks. After numerous emails to Amazon and the seller, numerous calls to Amazon and the seller and still no resolve.