Freinds today I am gonna share my own experience about this american tourister trolly bag what I bought last year. I just love this brand and their services too. I took this to a trip in mumbai after just buying that trolly. But very unfortunately my wheels of that trolly were disturbing a bit. So I took it to one of the brance of american tourister in mumbai and it was really so nice to them, they immediately exchange my trolly and provide me another new one and even they were very sorry for that inconvenience. It was really very polite behaviour I got from that brand only. N that trolly still working all fine.