Im from Bangalore. We purchased Anu Solar water heater 4 years ago and everything went normal. During a hailstorm a few solar heating rods broke due to falling hailstones. Complaint was registered for replacement of the heating rods but the company did not send any representative for replacement. After not receiving any response for a very long time we called up another service and repair company who replaced them the very next day.
Later the tank started leaking due to no reason. I have read similar complaints by other users of Anu Solar heaters. I raised a complaint in December 2016 and was given a complaint number. I waited for a week without any response and called them up again.
Unfortunately they do not have a decent customer care center. The lady who answered the call did not even respond politely and said it would take another week. I waited and called multiple times. 5 months later the service representative showed up, inspected the leaking tank and promised to return the next day to replace the tank. A week later it was replaced.
5 months to respond to a customers complaint is just too long.
On the flip side, the tank was replaced at a nominal cost because it was under warranty period of 5 years. Atleast thanks to the service representative for informing us that it was still under warranty and charging 3k instead of charging 13K.