They have outsourced service to franchise so no responsibility no mater you bang your head on the wall.
These guys will play football with the customer if you buy Z8 or Z9 model. I had dysentery for initial few days spoke to area manager he did nothing. This will be the worst company you can find for water purifier in terms of design which allows bacteria to grow in the tank and their is a provision for insects to enter in the water tank I had to put tape to stop insects from going inside tank. All the filters together will cost you Rs 6000. They will not turn up with in one week anyways.