I recently managed to finally get this white elephant off my computer! I ended up having to completely clean my hard drive and start all over, losing all my saved information. So, frankly .... hate it! I was told by computer repairman that AOL causes all sorts of bugs to appear, will never, never, never ... do that again! The connection speed was not bad for my area, but, how long should it take and how many numbers should you have to dial before you finally get connected?