Only one positive: Almost all of the nursing staff and Doctors are excellent.
We booked the highest tier package to get the following shoddy service:
1.) We could not connect to them to avail the ambulance service. Every time we called the call was getting transferred to the Reception where the line was engaged. Someone picked up the phone and again transferred us to Reception, despite me telling them we need an ambulance.
2.) After a C Section my wife was put on a narrow stretcher for about 2-3 hrs. The concerned nurse who was observing her post operation did not bother to change her to a better one, even after my wife complained to her about it being uncomfortable.
3.) My wife wanted to see the baby as soon as she came out of anaesthesia but she was not shown the baby by the duty nurse in the Observation Room/Op theatre.
4.) They have a photograph of the new born and parents as part of the package.it has been more than 3 weeks now and they have not done anything regrading this. They give us the number of the photographer and ask us to get in touch directly.
In brief the Operations of this hospital is highly inefficient.do not get fooled by the ad campaigns and end up having a harrowing experience.