I had high expectations from Apollo Gleneagles, given its reputation as one of the leading hospitals in Kolkata. However, my experience was nothing short of frustrating and disappointing.The staff at Apollo Gleneagles, particularly on the third-floor daycare unit, seemed disorganized and unprofessional. There was a distinct lack of coordination among the doctors, nurses, and support staff. The assistant doctor assigned to me was unhelpful and appeared lazy, which made me feel neglected during my stay.
The hospital was notorious for long waiting times. I had to wait for hours for basic tests and procedures, which led to a lot of frustration. Even appointments with senior doctors were delayed, and no one seemed to communicate properly about the waiting times.
Though the hospital is known for its high-end infrastructure, I noticed several cleanliness issues. The washrooms were not well-maintained, and there were areas in the patient wards that were not cleaned regularly. This is unacceptable for a hospital that prides itself on its standard of care.
Overall, my experience at Apollo Gleneagles Hospital was very disappointing. The lack of professionalism, poor patient care, unreasonable delays, and transparency issues left me feeling disillusioned. I would not recommend this hospital to anyone seeking quality healthcare.