First of all they are making it impossible to get an appointment. I contacted Apple support through both phone and e-mail and after not getting any help, they suggested the solution was to reset my password. The only way to reset my password was to wait for the e-mail to come in allowing me to reset the password. The e-mail never came. I called again to say the e-mail never came and they said it is on the way. It never came. Now all of my son’s photos are DELETED from the cloud and he can NEVER get them back. I am now starting to have problems with my computer and iPhone and am trying to get help before all of my cloud is deleted and it is impossible to get an appointment at the Genius Bar because they want to handle it online! I have continued to pay the cloud bill throughout all of this in a feeble attempt to save my and my son’s cloud. After a little less than an hour, I am now finally booked at the Genius Bar near me but to guarantee that they will have enough time to help me, I have to start calling 1 1/2 hour ahead of the appointment to try to get a walk in before or after it. I work and live about 45 min away. Apple was once a great company that I would brag about their support. Now I feel that I should sell the many Apple products I own and move on like the rest of my family has.