Aramex amazes me by their incompetence, by their "we don’t give a hoot" attitude towards customer service, and total lack of accountability.
We, unfortunately, are an Aramex customer and send material through them on COD and well as otherwise.
We dropped two cheques few months ago for their monthly payment. They could not track the payment and stopped their service. But, guess what their people kept picking packets from us till customers started calling us mentioning that what they bought had not received. All the while, merchandise sat and rotted in their warehouse. It took them more than 20 days to fix this. No apologies, no compensation nothing. It took us considerable effort to get the things rotting in their warehouse back and of course the customers did not want those things anymore.
on 13th Aug we sent out a package from Delhi to Guwahati. Even after 25 days, it had not been delivered. It was sitting in Calcutta. Excuse - political turmoil in Calcutta (when there was none)
similar timeline - packet from Delhi to Jaipur. sat somewhere untraceable for days. Excuse - floods and torrential rain in Jaipur (when there was none)
Packet sent from Bangalore to Lucknow - on 4th, reaches customer on 11th. Of course, because its COD customer rejects it.
Packet from Bangalore to Delhi. Handed on the 11th, reaches Bangalore on the 14th
Top notch premium pricing, all kinds of snootiness.
These are just four of the many cases from the very recent past.
What happens if you write to Aramex. One kind soul might just re-direct you to customer support. Customer support person (Revathi Gowda) is perpetually out of office and no response comes in. You write to their regional lead (Kiran Manjunath). He sits on a high throne, so it would be beneath him to respond to mere customers of course. Then you write to their national customer support person (Nita Kambli) . OMG, she is higher up still...you really think she would respond?
Go write on their FB page. No response except that they delete your post. Lovely.
That is Aramex, at least in India. If there were a concept of Zero star on MS, I would do that.