Aravind Eye Care System is the biggest charity group in South india.
Medical care( Patient Care) :Good patient care services and have complete eye care facilities.They have separate department for each speciality like Cornea, Retina, Glaucoma, Pediatric eye care, Uvea, Cataract.
Regarding staffing, I can say well qualified and trained doctors are providing good services.Nursing staffs are not too much qualified, but they are well trained.
Adequate staffs are there in OPD and IP area.Since hospital looks little bigger access concern department, because in all work station at least one staff will be designated.But nursing staffs knows only Tamil language.Even they don’t have English fluency.This is only minor drawback.So, I can give 4 Star.
Maintaining hygienic environment, but not so good.So, I can give 3.5 Star.
Staff attitude: No words to tell negatively.All nursing staffs are well trained.And Doctors are also friendly.So, I can give 5 Star.
Cost of treatment: Consulting fee Rs.50 only, surgery fee does not look too high.They are offering 2 types of medical services, 1.Paying service for those who can afford to pay.In this section they will charge consulting fee and surgery fee depends on patient affordability.
2.Free services for those who can’t afford to pay.In this section they does not charge consulting fee and minimum charges for cataract.Rs.500.So, I can give 5 Star.
Optical services: All types of lenses and frames are available in optical shop, even they have fitting department.So, I can give 4.5 Star.
Other facilities: Canteen facility avail at all time, In second floor they have small library in corridor, First floor they have medical hall, parking facility.So, I can give 4.2 Star.
Management should look into patient waiting time is little bit high.So, overall this eye care performance is good.So, I can give 4.5 Star.
Thanks.