Their service, delivery and value for commitment is as bad as it gets. I ordered my Rudraksha for Mahashivaratri on 20th Jan, almost 36 days before the event, but it took them almost 2 months to get the delivery. In between, the team had no idea on status, delivery and any other useful information. It took me several follow-ups on the ticket even to get one response, while their telephone lines were always busy. This was the last time I used gemsmantra or any other Arun Pandit prroduct. I wish there was a 0 star.