I would like to give my opinion on this asus note book, I personally liked alot. This is perfect gadget in this price range from the trusted brand asus. I found it price worthy at all because of its fantastic look and design. Processor speed is also fabulous which helps to access faster on it perfect gadget for children. I personally it user friendly but it can varies from person to person. I can’t say any thing about their support staff because I haven’t needed them till tje date. I have been satisfied with product and advice other to go for it.