Hi I bought Asus X551MA Laptop as a gift for my Mom.It was a precious gift for her because she is into social networking and was having trouble seeing on the small screen of her smartphone.
It was meant to be a for-multimedia-use only device and not meant for any development/or any productive purpose.My mother is not so tech-savvy so I wanted a laptop with a big screen and big battery. As you must have understood I chose this laptop over others because of its simplistic looks and straight forward use.
In the first month it worked without any issues of heating, noisy-harddisk or of any other type.The problem started in the next month when the display started flickering.At first I thought it was the issue of working on without charger.But to my utter horror in a week the whole display was completely blank.
I was simply furious at my decision to go for Asus rather than trusted HP(trade-off a smaller screen).I contacted the service number of ASUS and my problem was rectified on the spot by their representative within a week.The battery of the laptop had completely discharged and it was replaced by them at the comfort of my home.
Since then it has been two years and I have not faced a problem.To summarize
Ease of Use-5/5
Quality -2/5
Value for Money-3.5/5
Service & Support-5/5