I have been offered a credit card when I was in Ahmedabad and although I dont use it much as my existing credit card provided by CITI bank is BEST among all still I continued just to have as an additional facility. When I have requested to change my address as I have been shifted to Odisha the customer care persons are keep on giving silly and useless reasons to not to update in their system.
I have sent a request for the change of address but on the first instance they have rejected the request stating that my PIN code 762103 is beyond their service limit and the address could be only be updated once I will activate 100% auto debit facility.
Based on their requirement I have sent them a written request but again they rejected the request stating that they will be accepting the form in the printed form which I still got agreed and sent them the printed and signed scanned copy, now although they accepted the auto debit request but rejected my address updation stating that the Voter ID is in Regional Language ( Most interesting and Joke/Fun of the year) although any of the Voter ID issued by the Government of India is in Bilingual i, e, in English and the local regional Language.
Still I have sent them 4 more address proofs such as their own AXIS bank savings account statement, My recent CITI bank credit card statement, my State bank of India pass book statement and Identity certificate issued by the Tahasildar of the Government of Odisha, but today they have again rejected the request and shown their inability to update the request stating that the documents does contain the PIN code.
What a horrific service by a Hopeless bank, does any one having a Voter ID with PIN code is being issued in any of the states of Governement of India at lest in Odisha non of the voter IDs contains the PIN code, if any of the fellow readers have came across a voter ID that contains a PIN code? if so then why AXIS bank is creating such problems among the customers? Now they have asked the remaining list of the documents such as Ration Card, Passport Copy, Driving License and dropped the voter ID card requirement.
It clearly indicates their intention is not good regarding the address updation when a customer himself is providing all the necessary documents supporting the address.
Now I have asked them either to update the address or else to surrender the credit card as I afraid they may play some foul games with my old address and can send huge bills/frauds linked to my credit card account or they dont require any customers any more.So I sincere request to all my fellow members to just remain cautious about the credit cards from Axis bank.