Bajaj Allianz offered me a “Zero Depreciation Policy-Motor Car Insurance” in October 2013. I paid them the requested premium of INR14500 and asked them to proceed. I received the policy papers only after 3 reminders sent to them and 30 days after the policy start date.
I met with an unfortunate car accident on 11th June 2014 and called the Claims number to register. To my surprise the executive informed me that the policy I have is a normal policy and I am not entitled to receive “Zero Depreciation” benefits. The executive also asked me to write into customer service to resolve my issue. I wrote to them on 12th June 2014 with a proof of premium quotation they asked me to pay for Zero depreciation Policy.
To my first email, the customer service team requested for 7 days to investigate the issue and came back saying that the policy is as per the cover note and I should talk to the Branch. When I addressed that, not filling up the Cover Note properly is the agents mistake, the customer service team sent me an apology email accepting the error done at your end and asked me to speak to the agent directly.(it took them another 4 days to investigate that the agent was at fault and they decided that the agent and customer should sought this themselves- Highly Insensitive).
When I raised my discontent to the insensitive behavior and asked them for the solution(Since it was the company who issued me the policy and it is their responsibility to take action against their agent), they stopped responding to my email and closed the discussion by writing that I will have to solve this with the agent and Delhi branch. In the mean while the supervisor of the agent who did the mistake called me to prove that it s all my mistake and nothing will happen if I keep writing emails.
Mr. Anoop Mishra from the Delhi branch with mobile number+91 9958811244 on 27th June 2014 offered a call on 30th June 2014 to help.
(this is what happened next)
Monday 30th June 2014: Waited for the whole day but no one came or called.
Tuesday 1st July 2014: Waited for the whole day but no one came or called. In the evening wrote an email to customer service who replied back asking me to contact Mr. Anoop Mishra.
Wednesday 2nd July 2014: Waited for the whole day but no one came or called.
To this communication, I was informed that my earlier complaint(52712952) was closed(without informing me) and a new case has been opened under request number 53116676. They asked for 3 days to revert back on the new complaint and as always the deadline has crossed and they have not yet replied back.
It has been 26 days since the issue was reported. I would request you to intervene in this matter and provide help. I have had enough of mental pressure dealing with such an insensitive company and my car is also lying un repaired causing me embarrassment and commuting trouble for the past one month.