I have a car loan with this bank and I just went thru hurricane harvey and I needed help to push back only 1 month payment til I get back on my feet.i lost 1 week of work pay and have damage to my home and I called chase’discover’and tdecu and they help me with no questions ask.i called this on 9/1/17 and again on 9/7 and they can not even call me back.i spoke to 5 different service reps and they cant tell me anything except there manager will call me.once they did but I was back at work and could not answer and I call back manager number and again its not manager number but just a process number .so in total I called 4 times if I can get hurricane relief and no help with any customer service agent. I know how this bank does not care for there clients.i be leaving this bank soon . people do not use this bank.