I had gone with my mom for just collecting the FD and updating the passbook and all. So my mom went for updating the passbook to the person instead she directed my mom to a machine which also update the passbook . The person shower where the machine but the machine was down and she was reluctant to actually update the passbook by telling I am busy . Me and my mom were very pissed and left the bank and spoilt our mood. Not happy with the way they talk to account holder . Overall the provide good facilities . Decent interest rate on FD.good lockers . But the staff is where it goes worng . Overall the bank is not having a very prompt staff I would not recommend this bank especially if your a senior citizen.