I used my barclays card for Rs. 41000, later I converted to EMI for 36 months, and the EMI is Rs 1650/-(approx). I paid 10 month EMI,
When I converted EMI, Barclays said Rs 1650/- inclusive of principle, interest & taxes. But later I found service charge on top of Rs 1650. as of now I paid around Rs1000 as service charge. So I called their call center on 7th nov 2008 & registered a request to foreclose my EMI (request no 331180). Initially they said you can’t cancel the EMI. Later the person said you have to cancel the card to close the EMI, so I agreed for the same. No response till today (18-11-08) so again I called today abt 6.30pm (and call extended till 6.55pm) and ask them what happen to my previous complaint, Ms. Niyanta said you cant close the EMI. If you wish you have to pay entire EMI of Rs 42900 (1645*26).
I said that is ridiculous, I expressed my views many times & ask her to do something. Then after 2mins hold she said you can close the EMI by paying your outstanding Principle of Rs29611.10, 3% foreclosure charge of Rs 888.30 + service tax of Rs 110, totally around Rs 30609.3. I agreed and ask to give some reference number about this discussion. Again she put me on hold for 3min then she said sorry you can’t close the EMI, I thought it is loan, but it is EMI on purchase so you have to continue. Or pay Rs42900. and she is not ready to take any complaint also. I insist several time, she said you ask me to foreclose the EMI since it is not possible so I am not able to register the complaint.
Anybody pls suggest me how to log the complaint against them.
My sincere advice pls stay away form
Prasanna