Like a doctor to a patient- He can kill or save the life. Similarly a Head Technical/coordinator whatever he might be called; if he cannot organize the service department effectively the best of the best product meets its disastrous end within a short period. I am afraid the same thing is going to happen to Beam fiber. Sometimes I wonder is there a personal responsible.
In order to show the efficiency complaints are closed whether the problem is resolved or not. This is to save the back from the firing line. My connection is not even one year. I faced problems at the time of installation. It happens like this:
Step 1: Call customer service, book the complaint.
Step2: SMS Ticket no is registered. Please allow us sometime to address your complaint. Our technical Team will ensure fastest possible action.
Step 3: After 2 days: SMS Ticket no is still being worked up by our team. We will do our best to expedite and resolve. Inconvenience regretted. Thanks for your Patience.
“Where is the team working God alone knows.” None would have visited or called the customer.
Step 4: After 3 days. The ticket no is being closed .In case the issue is Unaddressed/Unresolved, you can escalate it to us, by just forwarding this sms to 800815000
Step 5: Same day: Thank you for the SMS Our escalation team will contact you within 24 hrs.
A call was received after 48 hrs only to know the problem once again.
Like this 7 days have gone no action to resolve my issue.
Why should I pay the rental for 30 days?
If I am doing on line payment and the internet connection is lost who will take the responsibility of the damage?
Since Beam is not working I am depending on 3G more. Who will pay for the extra usage and also pay for the failure of the Beam?
I wanted to escalate the problem to a senior officer. I have been refused to let know the name of the supervisor even.
Under the circumstances how can I recommend Beam to any one and spoil my reputation?
Good product being killed due to the failure of the customer service department. I have decided to sue the company in a consumer court and claim damages for the deficiency in service and the mental torture I am still suffering.