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Beam Fiber Telecom

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Summary

Beam Fiber Telecom
Name @mymouth122
Dec 17, 2011 06:56 AM, 3380 Views
Bad customer support but great speed cheap price

PROS


The speed of beam internet are damn good. You get 95% of the speed promised all the time. The


prices are very cheap for the speed they offer and is very competitive as well.


CONS


The customer service is very very bad

  • You are good as long as your connection works. Once you run into a problem, you are gone. Customer service guys say that your problem will be rectified in 1 day, but it will be fixed in 3-4 days that too on multiple follow ups

  • For relocation, it will show you even more headache, they will never care. they say 5-7 working days, but it depends on your luck. for me they too 20 days after 40 followups. After that I got frustrated and closed the connection. Then the real pain comes. The refund procedure is a hell and it takes one more month.

  • To give a new connection, you need to follow up many times. well if you are lucky you may get it on same day, but it usually takes 4-5 days. It is like they are doing you a favour.

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