Hi,
I am Suhani, writing on behalf of my mother, Mrs. Poonam Bhatia, client of Dr. Manisha from Crown Plaza, Faridabad.
My mother is a client with your company since 1 Year and In this whole year, she has not received a HAIR PATCH which is even satisfying I would rather not talk about good.
Earlier, The consultant advised her to opt for a hair patch for Rs 22, 000/- INR but in just friction of time because of the low quality of the hair, they were all dry and frizzy. My mother asked for the replacement and the solution given to her was that she has to pay Rs 5000/- INR more which is equal to now Rs 27, 000/- INR in which they will provide the hair patch with the desire hair length as well as they will give smoothing treatment to the hair too. But, again the company failed to fulfill the promise.
It would be great if you can reply to this feedback with the solution within 3 Days(A much better replacement of the product). Otherwise, I will be force to drag BERKOWITS HAIR & SKIN CLINIC to the court.
Suhani