I prefered somehow BigTV on TATA SKY and that I was total wrong for mydicission. Truth to be told I never Purchased anything of atmostimportance without proper analysis of the
Product. On the same trend I analysed three of the DTH and Find the Following. My Earlier. Post in my online diary , when I was really happy purchasing BigTV ....was totally wrong
DIST TV : Compare to the other two it has Low Clarity of Images and Sound.
TATA SKY :Everything is Perfect like Mr Aamir khan and it has one of the robustequipments, which gives a high picture quality and DVD quality Sound.Only that it comes with a Price tag more than that of BigTV and also doesnt give free months view offer like BIG TV.
BigTV : Everything that was in the Tata SKy was there , only the settop box quality is little doubtful. But as its comes with a 3 months free offer and a price less than of tata SkyI prefered it and the ovious reason that its a Anil Ambani Group forits continous Innovation and emmerging technology updations..
Soafter the Purchase of BigTV I was happy with the quality of Picture andSound , watching my favorite Discovery , Nat Geo, Star Movies, BBC atmy village Kadampada. It was just after 3 mionths that One Day Irealise that the signals are not comming and there is some trouble inthe Antenna. I called up BigTV Customer care for the problem and theysaid they will send the engineer for the same with in 48 hours.Surprisingly there were no sign of any engineer and when I caled againafter 3-4 days I was again given the same commitment and for mysurprise it goes on for a total month.
No Engineer had evercame to my Place.Every time a wired excuse given like Address notPropper ( truth is no one ever called on my two contact numbers given, so saying just adress wrong is a totall lie. And as a proof after Iconfirmed my address on my 3rd Complain I am waiting till now for theService engineer to come and its already 34 days now)
No Callsfrom the Customer service Department on my So many Complain Request( Ihope BigTV is not a Pan ki Dukan , its a Coorporate , which has some, at least some best Practices), Even after I had Talks with the Seniorsevery time I called for the Problem.
The Hardest part of BigTVCustomer care is that You have to explain everything from ground Zeroeach time you complain , (14 times I have done - Guess and hope whatsthe Frustration wasting your valuable time for this Bull BigTV)
But DEar Mr Anil Ambanijee, every effort of you as a young, dynamic and truthful corporate
iconis in near danger, or I would say in the vicinity of Extiction. Pleasehave a look on the Customer Service People and there ethics andbasically the vey system you put in for that. The System is totalfailure as it doesnt confirm Service Provided or not. As in my casetwice I was tiold that the engineers had done the solution at my end, where as no one in this one month and three days did ever contacted orcame for the service..( Please check
the Log Books of the Complain and do a detail investigating query, to get the truth out of
it)
FromMy above experiences on the BigTv I could say it has the Worst everCustomer Service to have, and that the People responsible for it werejust the Liers and doesnt know the Value of the Corporate they arewrking, Doesnt have the knowl;edge of the best practices they have tofollow, doesnt have that soul and passion to work in service industry, but yes they have all that need to make a great and Good excuses andpretending with a generous talk of Call center.
Answer for the Following Questions will set the Future:
Q1. If on the First Complain no Action was taken why the nxt Subsequent complains were
verified. (Solution Verification )
q2.On a already arised complain why the customer has to speakup again andagain for the same complain, wasting his valuable time.
q3.For the whole period of service unavailibility why the customer has tosuffer (frustration and time loss) - A heavy compensation should memade from those who had done these wrong doings.
The Names and the Complain Numbers of BigTv with some of the Dates :
Complain number : 93707298, 1936126, 95555267, 95927110........etc
Complain : No Signal , Signal Loss
Complained from Dt 26th March.....
Status : Not Resolved .....
Customer Care Heads Whom I had Talked on this matter :
RAkshan, Mahendra, Loma, Prashant, Raja, Mustaq....etc
Conclusion :
BigTVwas a Big Mistake when it comes to the Customer Service rather Aftersale service. So try your Luck if you get wel of it.So Please don’teven ask for BigTV if you doesnt want to have the problems forlifetime.Really very sorry for Reliance BigTV Group and Anil Ambanipassionate venture. The decision is all yours don’t bring home thefrustration and troubles.