I had got a big tv 3 months back in an offer, I wanted to change my monthly pack for which I was told to wait for 3 months, and after 3 monts I wanted to get stater kit 3 activated for RS 213.00, so I paid on line Rs 220.00 on line with my credit card on 16th jan 2009 & called them, but they said they did not get any payment, finally on 19th they confirmed to receive payment & told dew to some problem the kit cannot be activated, I was given a complain number I use to call daily, after 4 days they told me to once again re cahrge my account as the balance is short of Rs.19.00 for this pack.
I told them when I made a request & made payment of Rs 220.00 the balance was there, noe dew to there tecinacial problem it was delayed, ow then are asking to buy a new pack for full amount again.
I want to cancell my account for this they say I need to contact the deler, I have lost my bill & I dont know what to do.
I have already written 3 mails to info@bigtv.co.in. But no reply.