BIG TV: PATHETIC CUSTOMER SERVICE
I had a signal problem for which I launched the complain Req No 220052218 and it was rectified and Rs. 175/= was deducted from my account and after three four days again same problem occurred and again I contacted the customer care Req No. 220908269. Again my account was debited Rs. 175/- . I informed the customer care about the double debit from my account Req No.220968628 and I was told it will refunded and I got the message that complain is resolved.
last week when I checked my for rechrage, I found that my account is showing negative balance of, for the same I complained to to customer care vide Req. No. 225174399, Next day I got the message that complain is resolved. I checked my account and found that amount is not refunded, so again I launched the complain Req No. 225198767 and Customer care executive assured me that this time surely it will be refunded, next day got the message that problem has been resolved. Again I checked the account and to my surprise it was not refunded. Again I contacted customer care now they said it can not be refunded. Really very pathetic and horrible customer service.
Dheeraj Sehgal