It was my first order with Bigbasket. The total bill was around INR 1500/- with 200/- cashback.
My order included a sanjeev kapoor jug which has a plastic lid. On recieving the order everything looked good and okay- however- a day later after using the jug, I realised it leaked and that the lid was broken. after calling up thr customer service a replacement was arranged for the next day. This time I made sure to test the jug. Guess what! it was a broken lid again! I insisted on a replacement because I really liked the jug for its price.
Ultimately, the product was returned and the value amounting to its price was refunded to my wallet. I had to order more things from them, this time I avoided the jug. Turns out Market99 had a better glass jug for half its price! I guess its a win win.
The second order was mostly fruits and veggies, I usually like to pick and choose. But bigbasket did surprise me with good quality food products. The watermeleon was sweet, so was the papaya and honeydew. I got chillies and lemons in a bulk!
Overall Happy with the service! The customer service was appologetic and considerate. They delivered in time without any hassel. I would recommend them, do look for coupons beforehand!