They made me pay twice for 1 order because their representative was claiming not receiving the 1st payment despite showing her googlepay confirmation; however till now they are denying receiving 2 payments claiming 1 was failed. I contacted them many times, gave them proofs from the bank & googlepay that 2 payments were received by bigbasket but they are still denying knowing they sent me an email stating that they found 1 extra transaction but with no details so I confirmed to them that this is the 1st payment and they should decline it so it will be credited back to my account but the opposite happened new representative contacted me claiming receiving only 1 payment. They are useless, big liars and now I strongly believe that they need money and this is their way to rob people.