I have a very bad experience to share. I used this app last time to order a cake for my friend birthday. I had ordered a day before. And when I was expecting for the delivery, they did not. I tried chasing them by contacting with vendor. They said that they still have cake with them and bigbasket executive did not pick it. Hence I had to cancel this as there was no proper response from them and they finally reversed the money to bigbasket account, which is of no use.