I am extremely disappointed with my experience on Bitbns. I submitted two withdrawal requests on March 18, 2024, and March 19, 2024, expecting them to be processed within the stated 60 bank working days. However, it has now been 146 days, and I am still waiting for my funds to be transferred to my bank account.
For the past four months, I have been regularly reaching out to Bitbns, hoping for a resolution. Unfortunately, their responses have been nothing but generic and unhelpful. Each time, I receive the same standard reply:
"We are committed to providing you with the best services, and we understand how important a seamless experience is for you. Currently, INR withdrawals are taking longer than expected. This is an unprecedented issue, and we sincerely apologize for any inconvenience this may cause. Please be assured that we are working diligently with the relevant third party to resolve this matter as quickly as possible. We greatly appreciate your patience and understanding during this challenging time."
This response feels like a standard script they use to placate users while doing nothing to actually resolve the issue. Despite their claims of working on it, there has been no progress in returning my funds.
I strongly urge all Bitbns users to be cautious when using this platform. You may encounter significant difficulties in retrieving your funds, leading to unnecessary stress and frustration. My experience has been nothing short of a nightmare, and I hope others can avoid the same ordeal.