We received the sound bar today and its worse. The item received is heavily damaged on the front and wiring is damaged too. The insulation is not done properly and there are chances of hitting a current shock if used. After a long wait from you and the disgusting courier service which had us roam all the city for the item to be couriered, it is very disappointing to receive such a service from you. please take a look at the attachments. At any cost, we are not going to accept this kind of dangerous item with no proper insulation. Take it back and replace it with un-damaged item, meaning properly working thing with good body and insulation to refund full amount since it is under warranty. I am completely confused with the word brand new which you have sent, which is not suitable for your soundbar.
We expect you to take full responsibility of sending the damaged item to us.
Let me know when I can receive the replaced sound bar. Please send me the soundbar without damages first and then replace at the time of delivery. I completely regret that first I gave you soundbar for replacement which was brand new.
After seeing the soundbar I completely lost faith on Blaupunkt and envent.