I have used grofers only once, my order consisted of some chips, soft drinks and chocolate. Delivery was late by more than 1 hour, delivery time given was 1: 30pm and I received the order at 2: 45 pm. After opening it I found that they had not sent me the soft drinks, which led me to make a call although I was refunded my money later for the drinks as I made the payment online. The items which I got were simple items and nothing special which you could easily get from a nearby store. Their customer care services are really bad when it comes to deal with their customers .