I have been waiting for a package delivered to my office via blue dart, one day a sms comes to my mobile saying they tried to deliver the package unsuccessfully to my office , and to call their cust care, I tried calling the entire day from 10 AM to 8 PM always the reply came the same, the person u r calling is busy at the moment please call back later, at 8.30 finally I got the call connected to their system and I entered my waybill number and got their reason for non-delivery, I couldn’t be reached on my office extension!!!
Y can’t they call me on my mob if I cant be reached on my extension, they can send sms to my mob saying package couldn’t be delivered, y don’t give that number to the delivery guy let me know when he is in my office!!! now comes the worst part, after giving out this info, the system says press 9 to talk to our customer executive I pressed 9, somebody took the call and then disconnected!!!!! first time in my life I am seeing a customer care disconnecting the call from a customer!!!!
Plus the customer care number is not toll-free, which means I am wasting my time and money due to the inability of blue-dart, wonder y on earth are they in the market? still I am waiting for my package.....