Horrible experience for the second time. first of all there was renovation going on and chemical odor was so strong. they didnt even bother to shift to diff room. the person doing the facials was scrubbing the skin very horribly inspite of advising her time and again. after the facial was competed as I had swelling and rashes I showed them, they didnt even bother instead they asked me to give it couple of hrs for it to subside. after a day when it still didnt reduce I complained and OMG these people make u go through the worse. I went for an appointment at sadashivnagar and was on 25th. I still havent received my refund. I asked for refund as this is the 2nd time I went thru such a horrible experience. not only I suffered almost for a week with rashes and swelling I have to keep chasing them abt the refund. today the mgr tried transferring partial amount . that was very insulting as when u promise a refund its complete and these people have no ethics. I have been getting so many excuses I was still patient. But trust me they are not worth for what you pay. You can explore many other places. Please do not visit this place if you really care for your skin. I come from a service industry background and trust me when I say they dont know the "C" of customer service. Worst place ever.I will leave the same feedback on many more customer complaint forums.