Hi,
We availed your services from 23rd May’17 for a Maid to look after our 11 month old infant Boy. Since the beginning journey was not smooth, the maids that your executive Pooja sent were not willing to work and we also didn’t like them. We shortlisted Bhakti out of the lot that were shown to us.
In the initial days our kid was little hesitant to go to her so bhakti asked if she can do other household chores, since there was no work we thought it’ll be a good idea if she can be a helping hand in other household activities. We never pressure her and even ask her not to do any work if she is not comfortable. We even allowed her to sleep for 1-2 hour during the day when baby was sleeping. One day she burnt the bedsheet while ironing baby’s cloth, and also damaged baby’s pram while washing it. We never said anything to her as it can happen with anyone. Initially things were good and we were also adjusting to the new change but within week she took Saturday and Sunday(27th /28th) off stating she was unwell and her mother in law has passed away but she joined back on Monday. That day onwards she started acting differently and on 2nd June she picked her bag at 12 noon and said I am going please give me my salary. We were confused and shocked and didn’t understand her reaction, we said we’ll talk to agency about this.
We spoke to pooja about the entire incident and she assured that she’ll send a replacement right away but we need pay the salary to Bhakti. Today is 4th and never heard from pooja for the past 2 days. Meanwhile Bhakti is calling and asking us if she can come back.
After the entire incident we feel cheated. Many people have warned us not to hire an agency as they’ll take a good amount of money initially and the maid they provide will often quit and we’ll keep on chasing agency for the replacement. I guess now we understand the truth.
Please consider this as a written complaint and I do not want any replacement from your agency. I would request for a refund as the services provided by you were not as per promise and I am willing to go to any level to get my money back.
I’ll wait for your revert and post that i’ll take a legal action.