We had to reach Mumbai International airport by 3:30 AM and the cab driver allocated to us failed to turn up at 3:00 AM.
He did not pick up calls inspite of us repeatedly calling him. There was no time to even call their customer service and complain, we had to rush out in the wee hours of the morning on to deserted roads to try find a local cab.
BooMyCab has the most unreliable cab service choosing the worst of times to not turn up with the cab.
I will never book by this cab service again and would strongly advise you all not to do the same.