Ideally, convenience fees should be charged on a per-order basis. This is generally considered fairer and more transparent for consumers.
However, there’s a lack of specific legal regulations mandating this practice across all industries and jurisdictions. The legality of per-ticket or per-order convenience fees often depends on:
Specific regulations in your jurisdiction: Some countries or states might have consumer protection laws or guidelines addressing convenience fees.
Industry-specific rules: Certain industries or platforms may have self-imposed regulations or codes of conduct.
Contractual terms: The terms and conditions of the platform or business might outline their fee structure.
Important Considerations:
Transparency: Regardless of the fee structure, businesses must clearly disclose all charges upfront, including convenience fees.
Fairness: The fee should reasonably reflect the additional costs incurred by the business for providing the service.
Consumer protection: Unfair or deceptive practices related to convenience fees might violate consumer protection laws.
If you believe a business is charging excessive or unfair convenience fees, you might want to:
Contact the business directly: Explain your concerns and request a clarification or refund.
Check for consumer protection regulations: Research if there are any laws in your jurisdiction that protect consumers from unfair fees.
Report the issue to consumer protection authorities: If you suspect illegal practices, you can file a complaint with the relevant authorities.