I have purchased this washing machine 4 years back and 2 times the panel is blown up . The cost of panel is Rs 10000. The response from the service center is very poor and since 20 days I am waiting for a replacement of panel, We have brought the machine presuming German quality but its much inferior than the local machines. The local machines would have performed better.
They claim that the parts are imported from Germany and we have to wait 20 days for shipment and if that is the case why they sell the product in India, if spare parts cannot be well managed. Whether the concept of made in India faded.
Even the performance of the machine is very poor when compared to other brands like LG/ Samsung etc . The quality of washing is pitiable.
The last washing machine we had is of LG and 13 years we didn’t replace even a bush and was performing exceedingly well.
Today I called the local Manager in Bangalore to know the panel shipment status and he is not picking up the call.
Since 20 days we are not able to use the machine because of German Excellent Quality concept . No response from the call center nor the representative from Bangalore till this time .
Customer compliant ID- 0470827583
Benny John