Botkida is a platform for automating messages that integrates with whatsApp business API, Telegram, Instagram, and Facebook messanger. It assist businesses in managing cutomer conversations, sending automated responses, and providing round - the clock support with the help of AI. I began using it to manage the growing number of customer inquires on whatsapp, ensuring I don’t overlook any important messages.
Advantages:
It’s super simple to get going and start using.
Quick automated repliespowered by AI.
Compatible with various platforms( whats app, Instagram, Telegram, Messenger)
Great for managing a high volume of customer questions.
Team inbox helps streamline chat management.
Cons:
Requires a reliable internet connection for optimal perormance.
Custamization features could use some enhancement.
The analystics dashboard might benefit from more in - depth insights.
My Experience:
I began using BotKida primarly for whatsapp support since my customers frequenty reached out at unusual times, and I couldn’t respond right away. The automated responses allowed me to keep the conversation going even when I wasn’t available.
Getting thye chatbot up and running was a breeze, and in just a few minutes, it was already managing simple questions like product information, pricing, and order updates.
Conclusion:
BotKida is a handy and easy - to - use automation tools for business that want to enhance their customers communication. It allows for quicker response, ensures availability around the clock, and consolidates, all chats into a single dashboard.