Its a Government company, what do you expect. I have few postpaid connections and a prepaid connection in BSNL. I use it for voice calls only. I use this because I in my area I have only this network. The network in my place is good. but while travelling the network gets poor. Even in my area while not moving, the network gets to very bad some times. Customer service, they attend every complaint and respond to it. But the problem never gets solved. The charges are not very good compared with other service providers. Maybe par with them.