I use this dsl broadband since last 11 months. I want to use other broadband service because private broadband service are very good .they have fast speed with low cost. but now I m fine with BSNL broadband service, I pay my bill online on freecharge. get some real cashback when I pay more than 750 Rs . monthly . According to new Service, everyone get upto 2mb/s speed in starting of the every month. and after this you get speed according to your plan, which one you choosed. Coustomer support is depending on workers, when you have some problem, call them and they promise you to resolve it as soon as possible. you can call 1500 and 1504 to know more about your bsnl account information.