I would like to share my experience of BSNL Broadband with all of you and hope BSNL authorities will wake up NOW. I applied for BSNL Broadband connection at Pinjore three months back. At the first instance their partially trained staff tried to install the connection and after lots of their efforts they got the connection installed. Now since 31st of July I am unable to connect the same or some times after trying for hours together I get it conntected.
The message I receive while connecting it is "Error 676, The phone lines are busy" I had been requesting BSNL authorities and making complaints on telephone as well as personally time and again since the day I am faceing this trouble, but they always have lame excuses. They even don’t have any help centre, in case of any complaint you have call on their SDO’s official telephone number which almost unattended.
On the one hand BSNL is announcing big promises and facilities to its customers on AIR and TV channels, but seems some of its officers/staff is still stuck to their old days, when BSNL was know as Indian Posts and Telegraphs Department and don’t even want to change their working trend. But they have perhaps forgotton that the days are changed and there is a big competetion in the market. To face this competetion they will have to change their working which is required for their survival.
WILL THE BSNL AUTHORITIES WOULD LIKE TO INSTRUCT THEIR STAFF TO CHANGE THEIR OLD WORKING ?
Since BSNL is the oldest and largest telecom services provider in the country and have deep footings so is surviving but how long, if they continue like this.
Had theere been some other Broadband service provider and had some problem like this they would have and they do attended and rectified the same within 24 hrs. or so but shame to BSNL they are unable even to attend the same for 24 DAYS.
You Guys must have been feeling such type of problems with BSNL so you also must bring it to light.