I would like to share my experience with BSNL Broad Band service, which I have been using for the last 1 year at Hyderabad, AP. Initially when I got the 256 kb unlimited connection, the speed was excellent and there were no cuts or interruptions on calls, browsing or downloading.
Trouble started in the month of April 08, when the line keep disconnecting frequently. I could access only between 4am - 10am only. Rest of the day, the line never stays even for 15 minutes and redialling never helps! I had complained to the customer care and twice a technician was sent to rectify. As you all know, the technicians work only during the working days in a week and that too only between 10am to 5pm only! Also as a working professional, I am not at home and my family members, who are totally new to the technology, do not know what to see and what to say.
As usual the technician comes home and check by dialing and the line stays for 15 mins. As per the head office rule, a technician should not be at a customer place for more then 15 mins!!!. So when my line worked during the 15 min, he gave a grin and explained to my family members that the line was perfect and he called and updated his head office that the work was done! The moment he turned the corner of my street, ’tick’ the line disconnected and back to square one!
Finally I got fed and I was quiet busy with my own work till May end. Then monsoon started with regular scatter of rainfall in Hyderabad. Due to this the temperature went down from 40 to 34 degrees. Also I was surprised to see my net connection working at full rip. For the next 30 days I could see the line running non stop. Then again during the last 1 week, there was no rainfall in the city and the temperature was almost touching 37 degres. My net was back to the troublesome stage of frequent cuts. I know this sounds crazy to read. Right now my net depends on low temperature and troubles at high temperature. Also I never had this problem when the net was installed in July 07 till April 08. Heat factor! Anybody’s net suffering with this type of mania?? :)