I have 60Mbps plan with 3300GB. In Starting i was getting speed according to my plan , but as soon as the connections ( Customers ) has been increased in my area, speed got worst.
Now I got only 10 - 30 Mpbs speed in day time, i am getting good speed only after 11 Pm to 10 Am which is useless, because i need internet in the day time.
I did even complain plenty of time, but they always make excuses like - It may be congestion due to overuse of internet, the problem is from Backend, Now a days more people watching TV on OTT Platform, Switch off and on the Router after sometime, Use Wire for Internet, We will check settings of your Router etc. But ultimately nothing works. You can say they don’t care, once u took the connection.
The Actual thing is BSNL don’t have good and updated machines, if connections are increased in the same area, the internet speed of BSNL got worst. I literally am not satisfied with the internet of BSNL fiber.