I use a BSNL NetOne connection at home in Coimbatore to check my mail and browse the net. Over the few months that I have been using this service, I have found that it is heavily used evenings and nights. I have to complete most of my work either during the day or after midnight if I want to do it reasonably quickly.
It’s almost impossible to get a connection in the between about 8 pm and midnight. All you get is a recofded message saying that all lines on this route are busy. This being the cheapest dial-up internet service we have to live with some problems but BSNL would be well advised to make sure that capacity is hiked, otherwise they will start losing business.
It’s almost impossible to get in touch on the phone with someone at BSNL who knows what they’re talking about when reporting problems. Mostly you get bounced around and end up no better off than you were before you tried to call.
I am writing this review because the service seems to vary from location to location. My mother uses NetOne in her home in Palghat district, Kerala. The NetOne service there is a little better, both in terms of ease of getting through and speed of connection. This might be because there are fewer uses for the same bandwidth, but the inconsistency of service is a worrying factor. I am shifting to Goa next year and don’t know how service there will be.
To sum up, I’d wish for:
1 Bandwidth depending on demand.
2 Better help lines
3 More consistent service across the country.